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Last updated: 2026-07-10
A contact is the one thing on this platform you will act on directly. So it is worth being exact about what we checked, what we did not, and what happens when we get it wrong.
When we hand you a work email, its deliverability has been established at that moment — either the source already confirms the address is good, or we check it live before showing it to you.
That is a narrow claim, and we mean it narrowly. Verified at delivery means the mailbox accepts mail today. It is not a claim that the person still holds that role, still works at that company, or wants to hear from you.
Where no work email can be resolved, we say so rather than guess one. Sometimes we resolve a professional profile and no email; sometimes we can only reach the company rather than the person. In each case we tell you which you are getting.
If the address we resolve does not belong to the company you asked about — a person has moved on, and their current address surfaces instead — we do not hand it to you. The reveal is reported as a failure, and the charge is reversed. You are not billed for a contact at the wrong company.
The same holds when a reveal cannot be saved to your account. Rather than take your money for something that would vanish on reload, the action fails and the charge is reversed.
People change jobs. A contact record that was accurate on the day it was delivered decays from that day forward — this is true of every contact dataset in existence, and anyone who tells you otherwise is selling something.
Our policy: a contact record older than six months is treated as stale, and we prompt you to re-verify it before you reuse it. We never delete a contact you paid for. Re-verification refreshes the record; it does not remove it, and it does not remove your access to it.
Purchased deliverables — analyses, outreach copy, reports — carry no expiry window either. They stay re-downloadable in your account for as long as the account exists. This is written into the Terms (§7).
Current status, stated plainly: the six-month re-verification prompt is a commitment we hold ourselves to, not yet an automated background job. Every contact record already carries the timestamp of the moment its address was checked, so its age is never a mystery. We would rather tell you where the automation stands than let you assume it exists.
Contact data reaches you for direct one-to-one business outreach. Bulk export is not a feature, and systematic extraction is not permitted — see the Terms (§6).
The people in these records hold rights over their data — access, erasure, and opt-out — regardless of who paid for the record. How we handle those requests, and how you should, is set out in the privacy policy (§7).